*How Long Will It Take To Delivery?
Total delivery time is composed of two parts.
The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them.
The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Hongkong Parcel Register(shipping normally takes 7-14 days), and Express Mail Service(EMS)( it usually takes 2-3 business days). Processing takes 1-2 days normally.
1. - CANCELLATION BEFORE PAYMENT
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your cart online.
If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
2. - WITHDRAWING AN ORDER AFTER PAYMENT
If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.
Due to the dynamic nature of our product line as well as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.
Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.
"If I order products from SooGood, how to ship them to me? How much is the delivery?How can I trace my order?
SooGood currently ships small and medium sized orders by international couriers.
The shipping rates can be previewed inside the SooGood online shop system. On the checkout page, you can see the Shipping Costs of each courier,and then choose the one you prefer,Shipping fee will be estimated by system automaticly.
*How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.
*How Long Will It Take To Deliver?
The total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 1 to 3 working days. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination.Hongkong Parcel Register time takes approximately 7 to 14 working days, Express Mail Service takes 5 to 10 days
If you have any doubts about importing from China, you're right to be cautious. Here's some key information about SooGood to give you more confidence in starting out with your new China Wholesale supplier:
SooGood is a wholesaler , based in the city of Shenzhen in Mainland China. Goods are shipped to worldwide by air freight and couriers such as Register and EMS.
What makes SooGood different from other Chinese suppliers?
-Unlike most Chinese export companies, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples - from a wide selection of the latest released products. So you can test products and find out about the details of importing from SooGood before you're committed to any large orders;
-You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;
-All the products you buy from SooGood are covered by a 12 month guarantee, and are carefully inspected for quality before packing - which is one additional level of QA over and above what is done in the factory;
-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;
-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.
Why you can trust SooGood:
-When you pay for orders on SooGood you do not need to share any of your confidential financial details with SooGood and you're protected by Paypal's money back guarantees;
-SooGood Wholesale Ltd is an officially registered company in Hong Kong;
-The SooGood website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite.
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
For large volume order quotation,our VIP Customer Manager wish to serve you:
MSN:
headphones@soogood-china.com
Email:
headphones@soogood-china.com (Sales Department)
We prefer our customers to order through our website. You can place orders directly for the products you like.
However, if you want to order in other ways, or have questions about ordering, please contact our customer service by email us at: service@soogood-china.com
